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KMID : 0869420210190010001
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Journal of Jeahan Oriental Medical Academy
2021 Volume.19 No. 1 p.1 ~ p.16
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The Effect of Home-based Care Worker's Organizational Support Perceptions on the Occupational Identity, the Service Quality and the Turnover Intentions
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Han Eun-Hee
Lee Hyeong-Gon
Lee Sang-Nam
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Abstract
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Objectives : This study is a narrative research to predict factors affecting the turnover intentions and service quality of home-based care workers and to investigate the mediating effect and the moderating effect of the occupational identity against organizational support perceptions, the turnover intentions and service quality.
Methods : 582 people were surveyed by the method of convenience sampling in Daegu, Daejeon, and Yeosu from 28 June to 14 August 2017. The collected data analyzed by regression, multiple regression, and hierarchical regression using the SPSS/PC program. has been concluded as follow.
Results : First, organizational support perceptions were significant predictors of the occupational identity(β=0.541), the turnover intentions(β=-0.576), and service quality(β=0.613). As a result of regression with independent variables based on sub-variables of organizational support perception to derive more detailed analysis, the occupational identity is relevant to facility support perceptions(β=0.504) and coworker support perceptions(β=0.098), the turnover intention is relevant to facility support perceptions(β=-0.466) and coworker support perceptions(β=-0.172), service quality is relevant to facility support perceptions(β=0.617). Second, the occupational identity was significant predictors of the turnover intentions(β=-0.355) and service quality (β=0.614). Another regression with independent variables based on sub-variables of occupational identity explained that the turnover intentions is relevant to professionality(β=-0.401), service quality is relevant to occupational view(β=0.235), professionality(β=0.490) and sense of calling(β=0.083).
Conclusions : when home-based care workers perceive that they are well supported by the organization, their occupational identity is high, service quality is improved and turnover intentions can be eased. Also, research has found out that the service quality can be improved when the occupational identity is high. Therefore, the home-based facility managers need to support the work of home-based care workers through the systematic management program so that they would provide quality services with pride as home-based care workers. In addition to the efforts of the facility, it is necessary for the government to identify the work of the home-based facility in a realistic manner and support it.
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KEYWORD
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home-based care worker, organizational support perception, turnover intention, service quality, occupational identity
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